Job Description

Join Our Team at UPMC Mercy Pavilion OR! We're currently seeking a Full-Time Surgery Scheduler to support our dynamic operating room team. This Monday-Friday, daylight-hours position plays a vital role in the smooth operation of the Pavilion OR front desk, assisting with add-on cases and managing incoming calls. If you're passionate about healthcare and thrive in a fast-paced environment, we'd love to hear from you. This role requires: * Medical experience * Strong multitasking skills * ⚡ Ability to excel under pressure Preferred qualifications include scheduling experience. Responsibilities: + Work directly with department to troubleshoot procedural and operations issues. + Coordinate and monitor patient follow-up through the Refract Tracker and EPIC. + Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals. + Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions. + Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments. + Ensure that informed consents are signed. + Provide patients with pre and postoperative instruction according to service specific guidelines. + Coordinate patient education seminars and schedules physicians accordingly. + Collect data for research study. + Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients. + Ensure all billing and insurance information is current and accurate. + Complete special projects as assigned. + Act as liaison between patient and referring physicians. + Obtain pre-certification and/or referral prior to the date of the procedure. + Coordinate and track internal and external marketing efforts. + Attend and schedule department meetings. + Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials. Education & Experience + High school diploma or equivalent required + Completion of a medical assisting program or 2-4 years of experience in a medical field Skills & Knowledge + Preferred: Proficiency in medical terminology + Required: General computer skills and familiarity with practice management databases + Preferred: Experience with Epic systems + Strong organizational, time management, and interpersonal skills + Ability to work independently and make sound decisions + Professional and compassionate patient interaction + Tact and diplomacy in communication with physicians, patients, families, and staff + Knowledge of insurance regulations (Medicare, BC/BS, managed care, workers' comp) related to surgical scheduling and approvals + Ability to prioritize tasks and maintain confidentiality Medication Access + Limited to distributing medication to nurses only Licensure & Clearances + Act 34 clearance required Equal Opportunity + UPMC is an Equal Opportunity Employer: Disability/Veteran

Job Tags

Full time, Monday to Friday,

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