Job Description

Release Customs Analyst

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time 

Location:  NY Amherst - US083, HomeOffice Florida, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Indiana, HomeOffice Kentucky, HomeOffice Louisiana, HomeOffice Michigan, HomeOffice Minnesota, HomeOffice Mississippi, HomeOffice North Carolina, HomeOffice North Dakota, HomeOffice South Carolina, HomeOffice Texas, HomeOffice Virginia, IL Schaumburg - US082, MI Dearborn - US081, ND Pembina Warehouse - US005, NY Champlain - US019, TX El Paso TX - US048, TX Houston - US029  

JOB SUMMARY

Ever thought where your fresh strawberries come from, or how that candy apple red corvette makes its way to the showroom?

Take the first step in learning about international trade, supply chain and logistics. This is an exciting opportunity to join our team and be apart of the global trade conversation that is happening now! The position includes a training program to ensure that team members have the right tools and resources to complete their jobs from day one. This role is responsible for the timely data entry and processing of our client products, by creating customs entries and has excellent career growth. 

Must be able to work any of the following shifts : Tuesday to Saturday 8am to 4:30pm EST; Sunday to Thursday 7:30am to 4pm;Tuesday to Saturday 1:30am to 10am EST; Monday to Friday 2:30am to 11am EST; Monday through Friday 2:30pm to 11pm EST

KEY DUTIES & RESPONSIBILITIES

• Assist with the accurate processing and release of client shipments across multiple transportation modes.
• Review documentation, create customs entries, and ensure compliance with Livingston’s procedures and client requirements.
• Perform data entry for shipment release, rating, and billing, making sure all details are accurate.
• Communicate with internal teams or clients to resolve missing documentation or shipment questions.
• Follow SOPs, ESPs, and business rules; flag outdated processes and recommend improvements.
• Support client inquiries professionally via email or phone.
• Escalate complex or exception cases to managers or specialized teams.
• Participate collaboratively with the Release Operations team and leverage automation tools where available.
• Contribute to ongoing process improvements and help enhance client service efficiency.

KNOWLEDGE & SKILLS

• Strong attention to detail and ability to work accurately in a fast-paced environment.
• Excellent time management and organizational skills.
• Professional communication skills and a client-focused mindset.
• Self-motivated and able to work independently with minimal supervision.
• Basic knowledge of Microsoft Word and Excel.
• High school diploma/GED required; post-secondary education or customs-related certifications preferred.

WORK EXPERIENCE – MINIMUM REQUIRED

No experience required

EDUCATION

Required: High School/GED or equivalent

Preferred: Associates Degree or post-secondary education

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

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