Job Description

Coffee Brewing Equipment Installation & Repair Technician

Do you like being the go-to problem solver on the road? Are commercial coffee brewers and beverage dispensers your kind of mechanical puzzle? At Farmer Brothers, our Revive™ Service & Restoration team is looking for a technician who thrives on field work, customer contact, and getting equipment back online fast.

What you’ll do

• Install, repair, and remove commercial coffee and beverage dispensing equipment for a defined customer territory.
• Complete both planned and unplanned work: preventative maintenance, emergency calls, site surveys, and full installations.
• Rotate through after-hours/weekend on-call coverage to support critical service needs.
• Manage your van stock—maintain spare parts and tools, and reorder within replenishment guidelines.
• Close out every job with accurate documentation: detailed work notes, call closure steps, invoice completeness, and required customer signatures.
• Coordinate, schedule, and execute equipment installs with the team.
• Communicate promptly and clearly; share customer feedback and requests with management and cross-functional partners.
• Honor service-level agreements and prioritize effectively to meet commitments.

When and where you’ll work

• Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.; on-call participation required, including weekends.
• Travel: Primarily within a 100-mile driving radius; regional travel may occasionally be needed.

Must-haves

• High school diploma or equivalent
• At least 3 years of mechanical/technical experience
• Valid driver’s license; clean driving record
• Ability to lift up to 60 lbs on a frequent basis
• Proven troubleshooting and diagnostic skills
• Comfort managing a mix of scheduled and unscheduled service work
• Willingness to travel within a 100+ mile radius of the branch

Nice-to-haves

• Foodservice background
• Experience with electrical, plumbing, HVAC, and test meters

How you’ll succeed

• Communicate clearly in writing and verbally
• Deliver great customer service and build rapport quickly
• Support business goals and spot opportunities to grow accounts
• Apply new skills on the job and work independently with minimal supervision
• Use sound business judgment and make timely decisions
• Collaborate effectively with teammates and other departments

Picture this

A café’s brewer goes down during the morning rush. You triage the call, arrive within your territory, diagnose the failure, swap the needed parts from your well-organized van, verify operation, document the work, secure the customer’s signature, and close the call—keeping their coffee flowing and their customers happy.

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