Job Description

We are seeking an outgoing, friendly, and helpful team member to assist customers with their small engine repair needs.

At Ace Hardware, we’re independently owned and operated so helping our community is our number one priority. Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.

Work/life balance:

This position is with a team that respects your life outside of work. We believe in earning your trust through clear communication. We schedule two weeks in advance, working with you so you can plan.

What to expect:

• Troubleshoot, repair and maintain gasoline and battery powered lawn equipment.
• They will obtain and annually renew their service technician certifications with our warranty-level manufacturers (training provided where necessary.)
• Handle customer interactions for the repair shop. This includes looking up, ordering, and selling parts to customers; answering phone calls from customers looking for parts information and shop inquiries; and checking in equipment that is brought in for repair.
• Managing the inventory of the parts department. They will order parts as necessary for use in-shop as well as for direct purchase by customers.
• Update pricing on parts as needed and add new parts to the in-store computer inventory system.
• Be responsible for the handling of all warranty claims. This includes the accurate collection of information from the customer, and the timely filing of claims with the manufacturer.

Courtesy towards customers and careful listening are essential.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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