Job Description

Public Trust: SSBI (T5)

Requisition Type: Pipeline

Job Description

INCIDENT AND INTRUSION SR MANAGER

MEANINGFUL WORK AND PERSONAL IMPACT

As an Incent and Intrusion Sr Manager, you will be part of a program that provides ongoing support for Custom and Border Protection’s  (CBP) Network Operations Center (NOC) and Wireless Network Operations Center (WNOC). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise.

This role is contingent upon contract award expected in early 2026.

KEY RESPONSIBILITIES/TASKS:

• Support the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations. 

• Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts. 

• Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. 

• Will act at the contract Point of Contract (POC) for all Major Incident support and coordination. 

• Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process. 

• Is the representative for the first stage of escalation for Incidents. 

• Responsible for managing Tier 1 and Tier 2 incident responses.

• Responsible for ensuring that all incidents are properly resolved and closed. 

• Responsible for providing recommendations to the CBP Incident

• Manager for the on-going improvement of the Incident Management Process.

WHAT YOU’LL NEED TO SUCCEED
Bring your cyber expertise and drive for innovation to GDIT. The Incident and Intrusion Sr Manager must have:

• Relevant certifications such as ITIL v3 or v4, CCNA, CCNP, CIM 

• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.     

• A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.  

• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).  

• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. 

• Showcase leadership abilities by managing projects and teams.  

• Be proficient in project management and have knowledge of security and compliance issues. 

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in cyber at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.

Work Requirements

Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Job Tags

Contract work, Night shift,

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