Job Description

POSITION TITLE: CASE MANAGER

REPORTS TO: Clinical Supervisor

SUPERVISES: N/A 

POSITION SUMMARY:   

This position provides intervention and case management services for HIV+ individuals and their family members. Case Managers must adhere to standards of care as set by Caracole, provide HIV-related teaching, facilitate access to case management, medical care, medication access, oral health care, psychosocial support and referrals for a broad range of services.

RESPONSIBILITIES:  

• Provide case management intervention services, including initial assessment of service needs, development of a comprehensive individualized service plan, continuous client monitoring to assess the efficacy of the plan, and re-evaluation of the plan as required by funding bodies.
• Effectively utilize bio-psychosocial models as related to HIV care and continuous assessment of client and/or family members’ needs and personal support systems.
• Ensure access to high quality HIV medical care by providing assistance in obtaining and maintaining health insurance, benefits/entitlement programs, and other sources of support for covering costs of medications and medical care. 
• Provide education regarding safer sex practices, medication adherence and the importance of linkage to medical care.
• Serve as a liaison between clients and medical/service providers.
• Participate in individual/group supervision meetings. 
• Maintain current, comprehensive knowledge about entitlement programs and community resources. 
• Act as a resource and support to staff and clients concerning knowledge and application to benefit/entitlement programs. 
• Participate in quality management activities.
• Maintain client and statistical records as required by regulatory or funding agencies, and Caracole. 
• Meet all required deadlines for documentation. 
• Maintain a collaborative working relationship with Caracole team members.
• Identify and pursue educational opportunities to promote professional growth. 
• Represent Caracole in the community.
• Adhere to all rules, policies and regulations pertaining to privacy and confidentiality. 
• Provide transportation when needed.
• Other duties assigned. 

QUALIFICATIONS:  

Bachelor’s degree in social work or related field with at least six months experience in a social service setting, or equivalent experience. Knowledge about HIV/AIDS service networks, entitlement programs and other community services. Proven ability to work harmoniously with ethnically, culturally, and racially diverse groups of individuals.

REQUIRED SKILLS:  

• Ability to maintain confidentiality in verbal, print, and electronic communications. 
• Basic computer skills, including competency with Microsoft Office.
• Read, write, speak and understand English with excellent verbal and written communication skills. 
• Sensitivity to persons living with chronic disease (HIV/AIDS and/or addiction) and co-existing social, mental and physical conditions. 
• Excellent attention to detail. 
• Bilingual (Sp/En) preferred. 

PHYSICAL REQUIREMENTS:  

This position includes time spent working in office, remote at home, and in the community. Work is generally 9-5 M-F. The employee must be able to remain in a stationary position for multiple hours. Must operate a computer and other office productivity machinery, such as a phone and copy machine. Must have the ability to accurately communicate information and ideas so others will understand. Must be able to move throughout the building and other sites in the community. Some site visits may involve stairs. Employee must have reliable transportation and ability to drive to other sites and meetings as needed. Must have driver’s license, insurance and vehicle in order to transport clients. The employee must be able to lift and/or move up to 25 pounds.

SALARY:

This is an hourly, full time position. Hourly rate will be $21.16 - 21.64 per hour (approx. $44,000 - $45,000).

BENEFITS INCLUDE:

• Hybrid work environment: in community, in office and at home, with an hour paid lunch included.
• Competitive pay; annual increases, on-demand pay advances.
• Medical health insurance, dental, and vision.
• At no cost to the employee: short-term disability insurance, long-term disability insurance, life insurance, and employee assistance program.
• 401k retirement plan with company match.
• Paid paternity leave.
• Generous paid time off includes 11 paid holidays, up to 5 weeks of sick and vacation time off in your first year, and one community service day.
• Reimbursements for work-related mileage and cellphone costs.
• Nonprofit student loan forgiveness program.
• Annual training allowance for all staff to continue their education
• Social work license supervision towards independent licensure, and continuing education credits.
• Opportunities for internship or practicum supervision
• Funded through government grants, donations and program income; no medical billing.
• Mission-focused local service agency with a focus on high-quality services and high-quality employment.
• A friendly, progressive, recovery-friendly and inclusive environment that values people.

Caracole is an equal opportunity employer. We are proactively seeking a diverse applicant pool. Reflective of our strategic and client needs, we welcome applications from individuals who live with HIV or are at risk for HIV.

Compensation details: 21.16-21.64 Hourly Wage

PI6524719f9c82-30492-38818443

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